Story of Hilton Hotel – 希尔顿酒店的故事

One night, it was really late, when an old couple walked into a hotel wanting to get a room. The receptionist answered: "sorry, our hotel is full, there is not a single empty room left." Looking at their exhausted faces, the receptionist (note that the literal translation = "front desk attendant") could not bear to allow this old couple to walk out and look for other accommodation. Moreover, in a small town like this, he was afraid that all the hotels had already closed and these two exhausted elders might end up sleeping on the street. Thus, the kind receptionist led the couple to a room and said: "This room may not be the best but this is all I can do."

The couple saw that this was actually a clean and tidy room, so they happily agreed to stay for the night. The next day, when they went to reception to check out, the receptionist said: "You do not need to pay because I just lent my room to you for one night. Hope you enjoy your trip!" So as it turned out, [the old couple discovered] that the receptionist did not sleep for the whole night, he just stayed up and worked at the reception. The two elders were very touched! The old man said: "Kid, you are the best hotel operator I have ever seen. You will be rewarded." The receptionist smiled and said it’s not a big deal.

He sent the elders out and turned around to continue doing his own things and totally forgot about this event. He never thought that one day, he would receive an invitation letter. He opened it, and inside there was a flight ticket to New York and a short note containing a job offer. He took the flight to New York and followed the directions given in the letter until he reached the destination. He raised his head and saw a splendid and magnificent hotel in front of his eyes. It turns out, a few months ago on that night, the people he served were actually billionaires. The billionaires bought this huge hotel for the receptionist and truly believed that he would manage this hotel well. This is the globally famous story of the first manager of Hilton Hotel.